How can we help you?

In connection with a property transaction, the electricity connection can usually be transferred to the new owner by providing Vaasan Sähköverkko with a copy of the deed of sale that mentions the transfer of the electricity connection.

Read more about the policy here.

Vaasan Sähköverkko has three electricity distribution products to choose from: General electricity, Night-rate electricity, and Season-rate electricity. To get the best value, choose a distribution product that suits your electricity use.

Check out Vaasan Sähköverkko’s electricity transmission products.

You should change distribution products if there is a clear change in your electricity consumption habits and your current contract is no longer the cheapest for you. This can happen, for instance, if your electricity consumption decreases or most of your consumption shifts to another time of day or year.

As a customer of Vaasan Sähköverkko, you can change your electricity distribution product once a year free of charge. Order the change through our website.

The first thing to check is whether your solar panel system can be connected to the electricity network.

Vaasan Sähköverkko’s guidelines can be found here.

As a customer of Vaasan Sähköverkko, you can receive information about power outages, their causes and duration directly to your mobile phone through our free text message service. Order the service on our website.

The construction of the actual power plant and the electrical work after the connection point are the responsibility of the customer. However, installation can only be carried out by a qualified electrician. Your electrical contractor is responsible for ensuring that the equipment complies with regulations and that the installation is carried out in an electrically safe manner. The electrical contractor will also carry out a commissioning inspection of the equipment.

The production installation must not be connected to the network before permission has been obtained from a representative of the distribution company.

Before commissioning, the electricity meter at the connection point is programmed to meter energy in two directions. As a network company, we don’t buy electricity from you, but you can sell the surplus electricity you generate to an electricity supplier of your choice. In this case, you sign an electricity sales contract with the supplier. However, you can feed the surplus energy into our network.

The starting point is to ensure the safety of the network and the plant in all situations. Before commissioning, the electrical contractor carries out the necessary type tests on the equipment in accordance with the standards and requirements mentioned on this page. The electrical contractor makes a micro-generation notification to the distribution company, and once all of the connection requirements have been checked and are in order, the distribution company notifies electronically when the equipment may be switched on.

Producers of less than 100 kVA are exempt from the electricity tax.

Producers of more than 100 kVA with an annual production of 800,000 kWh or less are also exempt from the electricity tax. However, they must register in OmaVero and file a tax return once a year.

Producers of more than 100 kVA with an annual production exceeding 800,000 kWh are liable to pay the electricity tax. This means being required to register as a taxable entity and to submit an electricity tax return and pay electricity tax every month, also on electricity generated for their own use. The power plant’s internal consumption is exempt from electricity tax.

For micro-generation, we do not change a transmission fee for energy fed into the network.

We recommend e-invoicing to all our customers. 

We deliver bills electronically as e-invoices and email bills to the Kivra and OmaPosti services. Your e-invoice will arrive in your online bank, whereas Kivra and OmaPosti are electronic mailboxes where you can also easily pay your bill. Email bills are sent through email. 

For corporate customers, we recommend e-invoicing. 

However, if you prefer not to use e-invoicing, we can send you a paper bill by mail or you can make a direct debit agreement with your bank. 

With direct debit, you can pay your bills without online banking. If you choose direct debit, we will send the invoicing details by mail well before the due date, and simultaneously send the payment details directly to your bank. With a direct debit contract, you authorize the bank to pay the bill on your behalf. The bank will pay your bill automatically from your account on the due date. 

Please note that it is not possible to pay your bill on site at our customer service.  

You can easily postpone the due date of your bills in our Online service. If the due date can be changed, this is shown automatically next to the unpaid bill.

You can change the due date of a bill if you do so before the due date, you have no other outstanding bills due, and you have not changed the due date of the bill in question before.

If you are using e-invoicing, remember to also change the due date in your online bank. Read more here.

The amount of the bill depends on the amount of electricity consumption and also on the price of the electricity you buy. 

For example, the following have an impact on electricity consumption: 

• Method of heating the property 
• Age of the property 
• Size of the property 
• Condition of electrical equipment in the dwelling 
• Number of inhabitants 
• Electricity usage habits 
• Thermal insulation of the property 

In households heated with electricity, consumption is usually much higher in winter than in summer, and this is reflected in the bill. 

You can see the price of the electricity you buy on your electricity bill and in the Vaasan Sähkö app. You can also put the price of energy out to tender and select the electricity contract and supplier of your choice. 

If you live in Vaasan Sähköverkko’s distribution area, you will receive a bill from us even if you change your electricity supplier. Regardless of the electricity supplier, the local electricity distribution company will continue to be in charge of the transmission of electricity and the related billing. Electricity distribution cannot be competitively tendered.

The basic fee covers the fixed costs of the electricity supplier. This does not depend on the amount of electricity consumed; it’s the same for everyone.

For electricity transmission, the basic fee covers the cost of electricity grid maintenance and has little to do with the amount of electricity consumed. Electricity network maintenance and development ensure that customers have an uninterrupted power supply.

If a tree is leaning against or about to fall onto a power line, submit a fault notification immediately.

Do not touch the tree or the power lines but leave the site by hopping on both feet and make sure that outsiders cannot access the site.

NOTE! Please note that the safety distance to a tree fallen on a power line is 20 meters.

We always remove such trees, as they can pose a life-threatening risk.

1. If you are planning to fell trees, first contact a forester and order a tree felling.
2. If the forester thinks that it is not safe to carry out the work because of our power lines, order the tree felling assistance service.
3. Mark the trees on the plot that need to be felled so that we can make an assessment even if you are not there.
4. Make sure that there are no individual trees left near power lines that could fall down in a storm.

When you need our help with felling trees, please contact us at least three working days before you need the help. We will help you on weekdays during business hours.

Tree trunks and branches are the property of the landowner, and it is also the landowner’s responsibility to clear them.

Any supply interruptions in Vaasan Sähköverkko’s distribution area are reported under the section Supply Interruptions on our website. 

You can also subscribe to receive alerts by text message or email:  

First, check if the power is out in the whole building. Try the lights in different rooms, for example. Then, check if the main fuses are in order. Do your neighbors seem to have the electricity on, or does the outage seem to affect more than one building? 

If it does, it is most likely a fault in the distribution network. You can check the situation and instructions for reporting a fault on your electricity distribution company’s website. 

Power outages are always a hassle, but there are things you can do to be prepared. Modern electricity networks are also highly automated, helping to locate and repair faults quickly. For more information on your electricity network company’s emergency services, visit their website. If you live in the distribution area of Vaasan Sähköverkko, view the fault map here.

How to prepare for a power outage

• Always have a power bank charged to provide extra power for your telephone during a power outage. 
• Keep a flashlight, candles, and matches in a convenient place. 
• Electric garage doors can be opened even without electricity. Learn how and also teach your family. 
• If you have a fireplace, remember to keep firewood available. 
• Also keep some cash available, because ATMs don’t work during power outages. 

Things to remember during a power outage 

• Do not open the fridge or freezer unless you really have to. 
• Do you see a tree that has fallen or is about to fall on a power line? Do not go near or touch the tree, but inform your electricity network company. 
• Check the situation on your smartphone:
  
  Vaasan Sähköverkko’s distribution area 
  Elsewhere in Finland

As our customer, you can monitor your energy consumption in our Online service. The service shows your energy consumption even on a fifteen-minute basis, and you can compare the consumption curves with the consumption a year or a month ago, for example. You can see the details of all of your places of use and your received bills.

If you prefer to carry this information in your pocket, you should use our group’s mobile app. In the Vaasan Sähkö app, you can find your home consumption data, bills and other customer information. There, you can also easily send us a fault report.

Motiva is the coordinator of energy advice for consumers. Read more about saving energy and chat on motiva.fi. Each province also has its own energy adviser. In Ostrobothnia, the task is carried out by Thermopolis.